1. CHANGES AND CANCELLATIONS

a) Changes And Cancellations – By You

You must contact us to change or cancel your trip. All changes are subject to availability, limitations and restrictions of the Supplier. The refundable portion of your purchase price (if any) will be refunded to you and to the extent we are refunded by the Supplier; we shall pass this refund onto you. If you want to cancel or change your booking the payment card fee charged at the time of booking will not be refundable. If the cancellation means that the Supplier charges a cancellation charge (which in some cases can be 100% of the booking value) or if the change means that the cost of your booking has increased, you will need to pay such extra charges or costs in addition which your consultant will advise you.

b) No Show

If you have a booking for any of our products or services, but you do not show up to check-in or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us. You will, however, be entitled to a refund of any departure tax you may have paid for your flight (excluding low cost flights).

c) Carrying proof of booking

You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport and relevant visa) at all times. We will not be liable should any Supplier not provide you with the booked product or service if you do not produce such documentation.

2. Changes and cancellations – by us

Occasionally we may have to make changes to your booking. Most of these changes will be minor and we will advise you of the change as soon as we are able to before your journey commences. If there is a significant change, which is not due to an event beyond our control, you will be offered a choice of an alternative comparable trip (if available) or a refund. If the reason for the significant change to the booking is due to an event beyond our control (as described below) we will not be liable to offer you any compensation.

a) Flight only bookings

If the flights you have booked are cancelled, and you have fully paid for them, we will take all measures with the airline to ensure you get 100% full refund.

b) Significant changes are normally regarded as

i) A change in your UK departure airport (excluding a change between Heathrow, Gatwick, Luton, Stansted and London City Airports);
ii) A change of more than 12 hours in your departure time from the UK;
iii) A change in your resort area overseas; or

c) Events beyond our control

These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.

3. AIR/FLIGHT BOOKINGS

a) e-tickets

Some airlines offer only electronic confirmation of your reservation, or ‘e-ticketing’, on certain routes. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You can ensure your e-tickets get to you by adding info@travelcheapflights.co.uk to your ‘safe list’. You must notify us immediately if you change your email address or contact telephone number after making a booking. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to advise us if you have not received your e-ticket confirmation.

b) Flying Times

In your itinerary from Travel Cheap Flights, flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. Unless your flight is purchased as part of a package, we are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Also, please note that where a sector of a flight itinerary is not utilized without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred. It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline’s applicable reconfirmation deadline. For all air travel it is your responsibility to check the departure and arrival times of your flights at the time of travel. We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases.

c) Seat requests

We have no control over the airlines’ allocation of seats and so, if you have particular seat requests, you should check-in at the airport as early as possible. We cannot guarantee that these requests will be met.

d) Direct flights

Please note that a flight described on your flight ticket as “direct” will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey.

e) Pregnancy and children

Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat. A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of the International Air Transport Association’s (or IATA’s) published fare.

f) Government imposed taxes, fees and charges

The price of your flight may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are therefore non-refundable by us.

g) Baggage

You will usually be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. The amount of checked baggage you are allowed depends on your class of travel/destination. Several leading carriers have now introduced additional charges for checked baggage on either a piece or weight basis. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary from time to time. You can refer to www.iata.org/bags for information and links. For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances and briefcases with installed alarm devices.

h) Denied boarding, cancellation or flight delays

Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines.

I) Best Price Guarantee – Flights

If you believe you have found a lower rate than the rate you have paid, send in your claim to us in accordance with the below and we will investigate and, if applicable, issue you with a refund for the difference. The following requirements must be met:-
i) The refund must be claimed within 48 hours of the time of booking and at least 72 hours prior to the date of the departure; and
ii) Only prices from online travel retailers will be matched and the flight at the lower price must be offered by a bonded travel agent (IATA membership or equivalent); and
iii) The claim must be based on a like for like comparison of the same airline, flight timings, same class as those services as those offered by Travel cheap flights (e.g. inclusive of service charges and taxes) and be for the same dates as actually booked; and
iv) The flight at the lower price must be available immediately by an online booking to the customer; and
v) A screen shot proof (or similar) of the lower price offer needs to be done the same day, latest 2 hours after having made your booking on Travel Cheap Flights. The screen shot must show the following elements: detailed price, airline, travel dates, destination, flight timings, flight class, type of passenger, number of passengers, date and hour of comparison.

4. GENERAL BOOKING TERMS AND CONDITIONS

a) Your contract

Your contract will either be with Travel Cheap Flights or another travel supplier depending on what travel product/s or service/s you book.
Travel Cheap Flights will be acting as agent for the Supplier and is not a party to the contractual relationship. You will be additionally subject to the Supplier’s terms and conditions which could limit or exclude liability to you (often in accordance with various applicable international conventions).
Your contract will come into existence once we have received your payment in cleared funds and a confirmation invoice has been issued.
These booking conditions apply to all bookings (including those where we act only as agent) except where otherwise specified. Please note that an Travel Cheap Flights booking fee may be applicable which is a minimum of £20 per person depending upon which product you book. You will be advised of any fee before you confirm your reservation. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you using the email address you provided at the time of booking or your bank. In the event we are not able to contact you, we may cancel your booking with no liability whatsoever. All Travel cheap Flights fees can be changed at any time. This includes telesales, cancel, change, payment card or other fees. Such fees can be reduced, increased or removed at any time.

b) Booking your trip

The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time.
We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card and in addition to the price of your trip, there will be a booking fee payable per person. All such fees will be highlighted to you during the course of making your booking.
When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or Suppliers is passed onto all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.

c) Changes to terms and conditions

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.

d) Special assistance

If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our Suppliers are unable to accommodate your requirements.

e) Weather

We cannot be held responsible for any disruption to your trip due to bad or unusual weather conditions.

f) Special requests

Please advise us of any special requests and we will pass these on to the relevant Supplier. However, we cannot guarantee your special request as we do not have any direct control over the manner in which the services are provided.

g) Telephone calls

We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.

h) Third party rights

A person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these booking terms and conditions. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

1. CHANGES AND CANCELLATIONS

a) Changes And Cancellations – By You

You must contact us to change or cancel your trip. All changes are subject to availability, limitations and restrictions of the Supplier. The refundable portion of your purchase price (if any) will be refunded to you and to the extent we are refunded by the Supplier; we shall pass this refund onto you. If you want to cancel or change your booking the payment card fee charged at the time of booking will not be refundable. If the cancellation means that the Supplier charges a cancellation charge (which in some cases can be 100% of the booking value) or if the change means that the cost of your booking has increased, you will need to pay such extra charges or costs in addition which your consultant will advise you.

b) No Show

If you have a booking for any of our products or services, but you do not show up to check-in or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us. You will, however, be entitled to a refund of any departure tax you may have paid for your flight (excluding low cost flights).

c) Carrying proof of booking

You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport and relevant visa) at all times. We will not be liable should any Supplier not provide you with the booked product or service if you do not produce such documentation.

2. Changes and cancellations – by us

Occasionally we may have to make changes to your booking. Most of these changes will be minor and we will advise you of the change as soon as we are able to before your journey commences. If there is a significant change, which is not due to an event beyond our control, you will be offered a choice of an alternative comparable trip (if available) or a refund. If the reason for the significant change to the booking is due to an event beyond our control (as described below) we will not be liable to offer you any compensation.

a) Flight only bookings

If the flights you have booked are cancelled, and you have fully paid for them, we will take all measures with the airline to ensure you get 100% full refund.

b) Significant changes are normally regarded as

i) A change in your UK departure airport (excluding a change between Heathrow, Gatwick, Luton, Stansted and London City Airports);
ii) A change of more than 12 hours in your departure time from the UK;
iii) A change in your resort area overseas; or

c) Events beyond our control

These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.

3. AIR/FLIGHT BOOKINGS

a) e-tickets

Some airlines offer only electronic confirmation of your reservation, or ‘e-ticketing’, on certain routes. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You can ensure your e-tickets get to you by adding info@travelcheapflights.co.uk to your ‘safe list’. You must notify us immediately if you change your email address or contact telephone number after making a booking. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to advise us if you have not received your e-ticket confirmation.

b) Flying Times

In your itinerary from Travel Cheap Flights, flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. Unless your flight is purchased as part of a package, we are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Also, please note that where a sector of a flight itinerary is not utilized without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred. It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline’s applicable reconfirmation deadline. For all air travel it is your responsibility to check the departure and arrival times of your flights at the time of travel. We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases.

c) Seat requests

We have no control over the airlines’ allocation of seats and so, if you have particular seat requests, you should check-in at the airport as early as possible. We cannot guarantee that these requests will be met.

d) Direct flights

Please note that a flight described on your flight ticket as “direct” will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey.

e) Pregnancy and children

Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat. A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of the International Air Transport Association’s (or IATA’s) published fare.

f) Government imposed taxes, fees and charges

The price of your flight may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are therefore non-refundable by us.

g) Baggage

You will usually be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. The amount of checked baggage you are allowed depends on your class of travel/destination. Several leading carriers have now introduced additional charges for checked baggage on either a piece or weight basis. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary from time to time. You can refer to www.iata.org/bags for information and links. For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances and briefcases with installed alarm devices.

h) Denied boarding, cancellation or flight delays

Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines.

I) Best Price Guarantee – Flights

If you believe you have found a lower rate than the rate you have paid, send in your claim to us in accordance with the below and we will investigate and, if applicable, issue you with a refund for the difference. The following requirements must be met:-
i) The refund must be claimed within 48 hours of the time of booking and at least 72 hours prior to the date of the departure; and
ii) Only prices from online travel retailers will be matched and the flight at the lower price must be offered by a bonded travel agent (IATA membership or equivalent); and
iii) The claim must be based on a like for like comparison of the same airline, flight timings, same class as those services as those offered by Travel cheap flights (e.g. inclusive of service charges and taxes) and be for the same dates as actually booked; and
iv) The flight at the lower price must be available immediately by an online booking to the customer; and
v) A screen shot proof (or similar) of the lower price offer needs to be done the same day, latest 2 hours after having made your booking on Travel Cheap Flights. The screen shot must show the following elements: detailed price, airline, travel dates, destination, flight timings, flight class, type of passenger, number of passengers, date and hour of comparison.

4. GENERAL BOOKING TERMS AND CONDITIONS

a) Your contract

Your contract will either be with Travel Cheap Flights or another travel supplier depending on what travel product/s or service/s you book.
Travel Cheap Flights will be acting as agent for the Supplier and is not a party to the contractual relationship. You will be additionally subject to the Supplier’s terms and conditions which could limit or exclude liability to you (often in accordance with various applicable international conventions).
Your contract will come into existence once we have received your payment in cleared funds and a confirmation invoice has been issued.
These booking conditions apply to all bookings (including those where we act only as agent) except where otherwise specified. Please note that an Travel Cheap Flights booking fee may be applicable which is a minimum of £20 per person depending upon which product you book. You will be advised of any fee before you confirm your reservation. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you using the email address you provided at the time of booking or your bank. In the event we are not able to contact you, we may cancel your booking with no liability whatsoever. All Travel cheap Flights fees can be changed at any time. This includes telesales, cancel, change, payment card or other fees. Such fees can be reduced, increased or removed at any time.

b) Booking your trip

The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time.
We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card and in addition to the price of your trip, there will be a booking fee payable per person. All such fees will be highlighted to you during the course of making your booking.
When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or Suppliers is passed onto all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.

c) Changes to terms and conditions

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.

d) Special assistance

If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our Suppliers are unable to accommodate your requirements.

e) Weather

We cannot be held responsible for any disruption to your trip due to bad or unusual weather conditions.

f) Special requests

Please advise us of any special requests and we will pass these on to the relevant Supplier. However, we cannot guarantee your special request as we do not have any direct control over the manner in which the services are provided.

g) Telephone calls

We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.

h) Third party rights

A person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these booking terms and conditions. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.